PRIVACY & SAFETY

The Detroit Carriage Company Privacy Policy

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This privacy notice discloses the privacy practices for www.detroitcarriage.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

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1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.
   
   

Information Collection, Use, and Sharing

DCC is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

DCC will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

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Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

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• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.
  
  

Location Data

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DCC App, developed by LimoAnywhere, may collect and use your device’s location data to provide location-based services, including matching you with nearby drivers, calculating fares, and ensuring passenger and driver safety.

We collect location information with your consent and only while the app is in use. You can disable location access at any time through your device settings.

Account Deletion

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If you would like to delete your account associated with the MLS, developed by LimoAnywhere, please contact us using the information below.

Once we receive your request, we will begin the account deletion process and remove your data in accordance with our privacy policy.

To request account deletion, please email us at: info@detroitcarriage.com

Security

DCC takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

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Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

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While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

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Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

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Cookies
DCC uses “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

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Sharing
DCC partners with another party to provide specific services, such as worldwide chauffeured services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

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Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

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Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

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If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 248-974-3957 or via email info@detroitcarriage.com.

Detroit Carriage Company, LLC – Chauffeured Terms & Conditions

1. Pricing & Payment
Prices do not include tolls, parking, or other out-of-pocket costs. These charges must be paid directly when incurred.
Deposits may be subject to a non-refund or partial refund if submitted within 7 days of the designated drive. The customer remains liable for the full contract amount and any damages if the carriage is terminated within 48 hours of the designated drive or if discharged early.

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2. Damage Authorization
Client authorizes The Detroit Carriage Company (DCC) to charge the credit card on file a minimum of $250 and up to the full amount of any damage caused to the vehicle or DCC property by the client or their guests during the contracted period.

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3. Final Payment
The balance of the contract must be paid in full, upon arrival of final destination, except for shuttles and buses, which must be paid in full two weeks prior to the event.

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4. Conduct & Restrictions

• Use of unlawful drugs is strictly prohibited.

• No alcohol permitted for individuals under 21.

• No smoking or vaping in any vehicle.

• Food must be disclosed at the time of booking and added to the contract.

• If, in the sole discretion of the driver, any passenger behaves in an unruly, unsafe, violent, or disruptive manner, causes damage, or disregards driver instructions related to safety, the driver may terminate service immediately without refund.

The customer remains responsible for the full contract price and any damages incurred.

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5. Liability & Service Limitations
DCC is not liable for delays, damages, or non-performance caused by unexpected breakdowns, accidents, severe weather, or other circumstances beyond its control.
In such cases, customer damages are limited to a refund of the contract price.

DCC reserves the right to substitute a substantially similar vehicle if the contracted vehicle becomes unavailable.
DCC is not responsible for articles left in the vehicle.

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6. Fuel Surcharge
Because fuel costs constitute a significant portion of operating expenses, DCC reserves the right to proportionally increase rates if fuel prices rise materially. Your trip pricing is based on current fuel costs.

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7. Cancellations
All cancellations must be submitted in writing via email.

• Airport/Sedan Transfers: 50% cancellation fee

• All Other Reservations:

  • 50% of contract price once signed

  • 100% within 3 weeks of reservation date

  • 100% within 14 days of reservation date
    
    

8. Damage & Cleaning Fees (Minimums)

• Standing on seats: $100

• Food-related damage: $150

• Smoking/Vaping: $250 per occurrence

• Bodily fluids (vomit, saliva, etc.): $300

• Excessive mess/spillage/glitter: $75
  
  

9. Gratuity
All Contracts include a standard 20% gratuity. An additional gratuity can be paid in cash to the driver at the end of the designated drive, or can be added to the credit card on file with the client’s personal approval.

10. Legal Notice
The Detroit Carriage Company, LLC, and this contract are subject to the Michigan Limousine, Taxicab, and Transportation Network Company Act (MCL 257.2101 et seq).